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November 15, 2008


Marianne Richmond


As usual, your list is great.

However, as a consumer of legal services I have never "met" the lawyer who looked at their business through a "client service" window or felt the need to try an innovative approach or solution...i.e. the "precedent" of law practice seems to be an over arching mind set for the way a practice itself is managed, not just the way law is practiced.

If your lists were adopted, lawyers might find themselves with satisfied clients, actually win more cases and not at the top of the "least respected profession" lists.


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