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February 06, 2006



how about measuring the number of non productive hours which organisation imposes on a knowledge worker.

Damian A. Durrant

Fascinating, I have been at two law firms who have started to talk "client service" and "value" and generally skirted around these ideas, but never had the courage to really bite the bullet and implement.

Thanks for making me feel not completely in outer space.

Michael Sherman


Great post. You've hit it out of the park again. I'm looking forward to reading the new book. As you know we work exlusively on fixed fee agreements in our family law practice, in good measure as a result of reading The Firm of the Future. And, our practice has never been better.

Keep up the good work.

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