Got Anxious Clients?
The more you talk over or at anxious people, the more pressure you put on their middle brain and the more they will close their minds to what you are saying.
Also worth remembering when you are confronted with that big guy in the bar who accuses you of cheating at pool.Alternatively, the more you talk to an anxious person -- or even better yet, with them -- the more you alleviate that pressure and the easier it is to access their upper brain and open their minds to you. Here's a critical point, though: the approach you may think you are taking in a conversation with an anxious person may not be the approach the other person perceives.

How do you categorize talking to versus talking at?
Posted by: Shama Hyder | March 25, 2008 at 01:10 PM