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July 14, 2006

May I Help You With Anything Else?

Michael Cage shares three mistakes he sees many small consulting practices (like law firms) making.  Number two on his list:

Your clients have problems they do not know you can solve. Clients have many problems you can solve. But with many of those problems, they have no idea that your business can help solve them. It is up to you to identify the problems, let the client know you understand them, and tell them what to do about it. (There is a never-fail system I use to do this, it’ll be the topic of another post. Keep an eye out...)

How do you identify all of your clients’ problems? 

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Listed below are links to weblogs that reference May I Help You With Anything Else?:

» Carnival of Client Service from What About Clients?
Allison Shields at Legal Ease Blog had "Why Lawyers Are Bad at Client Service" and "Are You Really Losing Clients?", inspired by the Michelle Golden post "Lost Clients? 'Reasons' are Symptoms, Not Cause" ...and lawyer-consultant-Chief Thinking Officer ... [Read More]

» Carnival of Client Service from What About Clients?
Allison Shields at Legal Ease Blog had "Why Lawyers Are Bad at Client Service" and "Are You Really Losing Clients?", inspired by the Michelle Golden post "Lost Clients? 'Reasons' are Symptoms, Not Cause" ....and lawyer-consultant-Chief Thinking Officer... [Read More]

» A Short But Happy Carnival of Client Service. from What About Clients?
There is no shortage of posts these days about the truly cross-cultural challenges of better client service. We start with better client service thinking. Allison Shields at Legal Ease Blog had "Why Lawyers Are Bad at Client Service" and "Are... [Read More]

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