Site moved to www.nonbillablehour.com/2004/12/resolutions_for_12.html

« Vote for Me as one of America's Top 20 Legal Thinkers | Main | It really isn't about price. »

December 17, 2004

Resolutions for Lawyers, Day 11

If you are interested at all in learning about how other businesses have mastered the art of client service, read Secret Service by John R. DiJulius.  DiJulius runs a string of spas in Ohio and details many practical yet ingenious ways he uses to deliver an unforgettable (and profitable) customer experience.  I came away with literally hundreds of great ideas from reading this book.  One of the three best books I’ve read this year. 

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d83451dc1d69e200d8350c1efe53ef

Listed below are links to weblogs that reference Resolutions for Lawyers, Day 11:

Comments

The comments to this entry are closed.